To be more considerate for customers.
Besides location, furniture, food and many other visible factors, invisible factors like services and etiquette of staff also play an important role in the overall performance of a hotel. Consequently, to provide customer-oriented services will critically improve the customer experience at the hotel. As is known to all, customers should feel tired after long hours of flight or whatever transportation they may have taken, and what they are expecting most must be taking a shower and lying on a comfortable bed. However, the check-in process at most hotels around the world tend to be time-consuming and is lack of efficiency, which may cause complaints from the customers, or at least, a barely satisfactory travel experience.